Whenchy Terms and Conditions -


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Whenchy Terms and Conditions

Welcome to Whenchy, we registered in England & Wales under company act as per the UK government policy. Our Registered office address: “the office address”

Whenchy is an online retailer selling groceries & household including pooja items.

Please read the following terms and conditions carefully. By accessing and using the above websites or placing an order as Click & collect you are agreeing to be bound to the terms & conditions specified herein. Whenchy reserves the right to amend these terms and you will be asked to confirm that you have read these when you place an order with us.

You must be over eighteen years of age to use this website and to make payments online.


Whenchy will try to make the website fully accessible to you at all times, but cannot guarantee access. On occasion the website may not be available for a short time while maintenance is carried out or for other preplanned reasons. Whenchy reserves the right to refuse access to the websites, terminate customer accounts, disable any user identification code or password, remove or edit content, or cancel orders at our discretion, at any time.


If you choose to create an account then you are responsible for maintaining the confidentiality of that account & associated password. You must ensure that the password remains confidential in order to prevent unauthorized access to your account. You are responsible for keeping your password safe and secure, for not allowing others to use your account and for any activity which is carried out under your account. Whenchy will not be liable for any activity which occurs as a result of your failure in this regard.

Accuracy of content

Whenchy makes every effort to provide accurate information regarding descriptions of items for sale, prices, recommendations for use and all other matters on its websites. Where permitted by law,

Whenchy disclaims all warranties, express or implied, as to the accuracy of information on this website or anywhere else.

Whenchy may provide information and advice, both on the website and by email. We will try to ensure this is accurate and appropriate. Information supplied on the websites named above, by email or phone call is not intended to replace the advice you can obtain from your end. Whenchy will not be liable for any loss or damage which results from the use of the website or the information it contains. All product images are for illustrational purposes only.

Placement and acceptance of orders

Orders can be requested via the websites listed above, customer account facility or by telephone. The contents of an order can be updated online at any time prior to the order being processed in our warehouse. Orders cannot be changed once they have been dispatched. We reserve the right to decline the acceptance of any order, or cancel an order, in full or in part, for any reason at our absolute discretion. This applies up to the point we dispatch your order. Successful placement of an order will trigger an ‘order confirmation’ email to be sent to you. Whenchy only accepts the order and agrees the contract to supply at the point of order dispatch (physical handover of the goods to the carrier.) When your order has been dispatched you will receive an email confirming that the order has been accepted and providing you with shipment tracking details where relevant. You warrant that all information supplied by you to us during the order process is true and complete to the best of your knowledge.


All credit and debit card transactions are carried out on a secure payment service provider. For online orders in Whenchy customers can use Paypal method to pay securely. If you request an order by telephone your payment details will be entered directly into our website for processing. Your card details will not be written down and will not be recorded as part of our call monitoring. Whenchy does not store your written card details.

Delivery & Risk

Orders will be processed and dispatched as soon as possible. All orders and payments will be screened for evidence of fraudulent activity. In some instances, this may cause a delay in the dispatch of your order. Orders will be dispatched once all of the items ordered are available. If there is a delay on a specific item, you may be contacted to establish whether you would prefer to split the order or wait for a single delivery. We endeavour to supply orders accurately, however the responsibility remains with the purchaser and user of all products to verify that the product is correct prior to use. If your order arrives damaged please contact our Customer Service team who will arrange a replacement or refund as preferred. Damages should be notified to us within 30 days of receipt. We may ask you for photographs of any damages prior to processing a claim. When you place an order, you may be asked for delivery instructions including a ‘leave safe’ preference. Our couriers will follow these instructions wherever possible.

Payment will be taken at the time of requesting the order (not at the point of dispatch). All items are offered for sale subject to availability. We aim to dispatch all orders within 3 days of receiving payment. Lost in transit - if an order has not arrived and was dispatched with Royal Mail, please wait 10 working days from the date the item was due to be delivered before contacting our support team. We will then be able to process this as a missing item. For International orders with Royal Mail Air Mail, we need to allow 20 working days from the due date of delivery.

If an order is dispatched with a courier it will be fully tracked and you should contact Customer Service as soon as you believe it may have gone missing in transit. For all orders, regardless of delivery method, you must report missing items to us within 35 days of the date of dispatch.

Incorrect Address - you are responsible for entering your full postal address correctly, and selecting it on each order. Whenchy takes no responsibility for missing items that have been sent to an incorrect, old or inaccurate address.

If delivery is likely to be subject to undue delay, we will contact you by email. You will have the option of a full refund in this case, or of waiting for availability (this might be due to a manufacturer or other reason beyond our control). Delivery to some addresses may carry a higher delivery charge for certain items. This will be displayed prior to making payment. Other conditions do apply regarding deliveries. By agreeing to these terms and conditions, you are also agreeing to what is stated on our delivery information page.

Click & Collect Orders

If you done click & collect option then you will choose our branch address and come to directly as per the order conditions. If you have any queries regarding your click & collect please contact Customer Services. You can edit or cancel your order from your customer account at any time.

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