In accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you are entitled to cancel an order and receive a full refund up to 14 calendar days after you receive the item from us. This applies even if you change your mind and no longer want an item. The refund will include the minimum postage costs you could have chosen when placing your order. You are responsible for the cost of returning the item to us. You must notify us of your intention to cancel the order and you must return the item to us by recorded delivery within 14 days of receipt. We will then refund your money within 14 days of receipt of a returned item. It is your duty to take all reasonable care of any items to be returned, including their packaging, up until the time we receive them back from you. Any damage will result in us being unable to refund part or all of the money you have paid.
Items that cannot be returned
Perishable items i.e. temperature controlled food/medication
Items that have been opened/used (unless found to be faulty.)
The 14 day limit to request a refund does not apply to any item which is faulty, unfit for purpose, or not as described at the time you placed the order. For damaged and faulty items, you have 30 days to arrange a return/refund
For all items returned after the 14-day period, you are asked to afford a written explanation of the reason for the return. Returned items in this condition may or may not be due a full refund, depending on the circumstances. (For example if you used an item for a while before it broke, you may have to bear some of the cost for the period of time you were able to use it.) In normal circumstances, the limit of our liability for compensation for orders which are delayed or do not arrive at all, will be the value of the order placed. You will not be due for any additional reimbursement (for instance if you decided to take time off work to receive the order).
Complaints
If you have a complaint about the quality of any products then please feel free to contact us in the first instance. You can find our details of how to contact us on our contact page.
However, if you feel that we haven’t resolved your complaint satisfactory, you can contact CEO of Whenchy via “ceo email need”
If your complaint is regarding our service, delivery or cost, or relates to product, please contact us.
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